FAQ

Our collections are designed for the modern, style-conscious woman who values both quality and accessibility. Whether you’re refreshing your work wardrobe with our elegant dresses or preparing for vacation with our beach-ready swimwear, we cater to women who want designer-quality pieces without the designer markup.

We offer thoughtfully curated essentials that blend timeless elegance with contemporary trends. From confidence-boosting dresses to versatile t-shirts and swimwear, each piece is selected to help you build a wardrobe that works as hard as you do while expressing your personal style.

Our collections include:

• Dresses for every occasion
• Pants for work and leisure
• Shorts for casual comfort
• Skirts that transition seamlessly
• Swimwear & beachwear for getaway-ready style
• T-shirts that are anything but basic

Each product page includes detailed size charts with measurements. We recommend comparing your measurements to our charts for the best fit. If you’re between sizes or need personalized advice, our customer service team is happy to help.

We strive to represent our products as accurately as possible with high-quality photography and detailed descriptions. Colors may vary slightly due to monitor settings, but we maintain strict quality control to ensure what you receive matches your expectations.

We proudly offer global delivery (excluding some remote areas and parts of Asia). Our logistics partners ensure your carefully packaged order arrives with the same attention to detail we apply to our collections.

We offer two delivery options tailored to your needs:

• Standard Shipping ($12.95): 10-15 business days via DHL/FedEx with full tracking
• Free Shipping: 15-25 business days via EMS for orders over $50

All orders take 1-2 business days to process before shipping.

Absolutely! For Standard Shipping via DHL/FedEx, you’ll receive a tracking number once your order ships. For Free Shipping via EMS, tracking may be available depending on your location. You’ll always receive shipping confirmation with any available tracking information.

While we make every effort to meet our delivery estimates, occasional delays can occur due to customs processing or peak seasons. We appreciate your patience and understanding—your carefully selected pieces are worth the wait!

We stand behind every piece in our collection. If something isn’t perfect, you have 15 days from the delivery date to initiate a return. Items must be unworn, unwashed, and in original condition with tags attached.

Please email our customer service team at [email protected] within 15 days of delivery to initiate your return. We’ll provide return instructions and the appropriate address. Return shipping costs are the customer’s responsibility unless the item is faulty.

Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method. The timing of the refund appearing in your account depends on your financial institution.

Currently, we process returns rather than direct exchanges. For a different size or color, we recommend placing a new order after initiating your return. This ensures you get the items you want as quickly as possible.

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely through encrypted channels.

Absolutely. We use industry-standard encryption and security measures to protect your payment information. We never store complete credit card details on our servers.

While you can check out as a guest, creating an account allows you to track orders, save your information for faster checkout, and receive updates about your order status and our latest collections.

Our San Francisco-based team treats every inquiry like family. Email us at [email protected]—we typically respond within 24 hours during business days.

Our team is available Monday through Friday, 9am-5pm PST. While we may not respond immediately outside these hours, we’ll get back to you as soon as possible.