At Closet By She, we value your trust as much as we value your style. This Privacy Policy explains how we collect, use, protect, and share information about you when you visit closetbyshe.com (the “Site”) or make purchases from us.
1. Information We Collect
To provide you with our seamless shopping experience, we collect:
- Personal Information: When you make a purchase or create an account, we collect your name, email address, shipping/billing address, payment details (processed securely through our payment processors), and phone number.
- Order Information: Details about the products you purchase, returns, and preferences.
- Device and Usage Data: Information about how you interact with our Site, including IP address, browser type, pages viewed, and referring URLs.
- Communications: Records of your correspondence with our customer care team.
2. How We Use Your Information
We use your information with the same care we put into curating our collections:
- To process and fulfill your orders with effortless sophistication
- To communicate about your orders, account, and our latest collections
- To improve and personalize your shopping experience
- To prevent fraud and enhance the security of our Site
- To comply with legal obligations and protect our rights
3. Sharing of Information
We may share your information in these limited circumstances:
- Service Providers: With trusted partners who assist with payment processing (Visa, MasterCard, JCB, PayPal), shipping, marketing, and analytics—all bound by confidentiality agreements.
- Legal Compliance: When required by law or to protect our rights, property, or safety.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to you.
We never sell your personal information to third parties.
4. Data Storage and Security
We protect your data with the same dedication we apply to selecting our designer-quality apparel:
- All transactions are encrypted with 256-bit SSL technology
- We are PCI-DSS compliant and never store complete card details on our servers
- Regular security audits by independent experts
- Data is stored on secure servers with limited access
While we implement these measures, no internet transmission is 100% secure. We encourage you to use strong passwords and protect your login information.
5. Your Rights and Choices
As our valued customer, you have the right to:
- Access, correct, or delete your personal information
- Opt-out of marketing communications (while retaining transactional messages)
- Request restrictions on processing your data
- Withdraw consent where processing is based on consent
- Lodge a complaint with a supervisory authority
To exercise these rights, please contact us at [email protected].
6. Cookies and Tracking Technologies
Like most contemporary e-commerce sites, we use cookies and similar technologies to:
- Remember your preferences and shopping cart
- Analyze Site traffic and improve performance
- Deliver relevant marketing (you may opt-out)
You can control cookies through your browser settings, though this may affect Site functionality.
7. International Data Transfers
As we serve customers globally (excluding certain Asian and remote regions), your information may be transferred to and processed in countries other than your own. We ensure all transfers comply with applicable data protection laws.
8. Children’s Privacy
Our Site is not directed to individuals under 16. We do not knowingly collect personal information from children without parental consent.
9. Changes to This Policy
We may update this Policy to reflect changes in our practices. The updated version will be posted on our Site with a new “Last Updated” date.
10. Contact Us
For questions about this Privacy Policy or your personal data, please contact our San Francisco-based team:
Closet By She3533 Locust View Drive
San Francisco, US 94143
Email: [email protected]
Thank you for trusting Closet By She with your style journey and your personal information. We’re committed to protecting both with equal care.