At Closet By She, we want you to love every piece you order as much as we loved curating it for you. If something isn’t quite right, our hassle-free returns process ensures your style journey remains effortless.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:

  • Items must be unworn, unwashed, and in original condition with tags attached
  • Original packaging should be included when possible
  • A receipt or proof of purchase is required

Note: For hygiene reasons, we cannot accept returns on swimwear and beachwear items unless they arrive defective or not as described.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Email our customer care team at [email protected] with your return/exchange request using the template below
  2. Our team will respond within 1 business day with a Return Authorization Number and shipping instructions
  3. Package your item securely with the RA number clearly visible on the package
  4. Ship your return using a trackable method (return shipping costs are the customer’s responsibility)
  5. Once received and inspected, we’ll process your refund or ship your exchange

Return Request Template

Copy and paste this template into your email, filling in the relevant details:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Closet By She Team, I would like to request a [return/exchange] for my recent order (#[Order Number]). Details of item(s) to return/exchange: – Product Name: – Size: – Color: – Reason for return/exchange: For exchanges, please specify preferred replacement: – Product Name: – Size: – Color: I confirm the item(s) are unworn, unwashed, and in original condition with tags attached. Please send the Return Authorization Number and further instructions. Best regards, [Your Full Name] [Your Email Address] [Your Contact Number]

Refund Process

Once your return is received and inspected (typically within 3-5 business days of arrival):

  • Refunds will be processed to your original payment method
  • Credit card/PayPal refunds typically appear within 5-10 business days, depending on your financial institution
  • You will receive an email confirmation when your refund has been processed

Note: Original shipping fees are non-refundable. For exchanges, we’ll cover the cost of standard shipping for the replacement item.

Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a prepaid return label and expedite your replacement at no cost to you.

International Returns

For our international customers (excluding certain Asian and remote regions):

  • Return shipping costs are the customer’s responsibility
  • We recommend using a trackable shipping service and purchasing shipping insurance
  • Customs fees and import duties are non-refundable

Have questions about our returns policy? Our San Francisco-based team is happy to help at [email protected].

We appreciate you choosing Closet By She for your wardrobe essentials. Your satisfaction is as important to us as the quality of our pieces.